Job Description

Job Description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

The IAM Infrastructure Manager is a strategic leadership role responsible for the comprehensive management of JPMorgan Chase's enterprise-wide Authentication and Authorization solutions. This role encompasses strategic release planning, communications management, and deployment, with a strong focus on cross-line-of-business collaboration to ensure secure, timely, and compliant implementation of IAM initiatives globally. Additionally, the role involves assisting with program deliverable tracking on major initiatives and vendor management by collaborating with technologists, regulators, and third parties as needed.  In this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers and operate team. Lead teams towards excellence and demonstrate your skills as a leader. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.

Job responsibilities:

• Strategic Solutions Release Planning & Coordination: Spearhead the strategic planning and coordination of IAM software releases, including meticulous scheduling, sequencing, and deployment. Collaborate closely with technologists and the operations teams across various lines of business to ensure seamless integration and minimal business disruption. Foster readiness across all teams and ensure that the planning and coordination of IAM software releases are directly aligned with the broader organizational goals and business strategies
• Change Management and Risk Mitigation: Oversee comprehensive change management processes, ensuring thorough documentation and managing final approvals. Work collaboratively with technologists to proactively identify and mitigate risks, ensuring smooth release cycles with well-defined backout plans.
• Communication and Issue Resolution: Serve as the central point of contact for all release communications, facilitating stakeholder meetings and providing regular updates on release progress. Collaborate with technologists and the operations team to resolve conflicts, remove blockers, and manage dependencies across business units.
• Stakeholder Engagement:  Engage with cross-functional stakeholders and executives, providing regular updates on release status, risks, and impacts. Foster a collaborative environment to ensure successful release outcomes and secure necessary support and resources.
• Quality Assurance: Partner with QA teams and technologists to ensure that all releases meet stringent quality standards. Promote a culture of excellence and continuous improvement in quality assurance practices.
• Governance & Compliance:  Enforce adherence to security, regulatory, and audit standards throughout release cycles, leveraging established governance frameworks.
• Continuous Improvement:  Identify and implement process improvements to enhance efficiency and effectiveness of the release management lifecycle.
• Reporting:  Provide regular updates on release status and performance.

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Over 10+ years of experience with general IT Project Management processes, demonstrating a deep understanding of industry standards and best practices.
• Experienced in release planning, change management, and deployment, ensuring smooth transitions and minimal disruptions during project rollouts.
• Skilled in working on agile projects utilizing Scrum methodologies, with a strong ability to manage risks and issues effectively.
• Excellent organizational and communication skills, with strong collaboration abilities. 
• Demonstrated managerial experience with a successful track record of leading teams and managing essential functions, fostering a collaborative and productive work environment.
• Proficient in quality assurance standards and diverse reporting methodologies, ensuring high-quality project deliverables and transparent communication of release status.
• Proactive in proposing and implementing process improvements, continuously seeking ways to enhance efficiency and effectiveness.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.

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