Job Description

Full time position for an experienced wax metal finish technician in our Palm Harbor, FL fixed crown and bridge laboratory

Job Responsibilities:
Maintain quality service through quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
Participate in the production of fixed product according to customer specifications.
Follow up on all customer complaints to ensure the issues identified are resolved to the customers satisfaction and use as an opportunity to coach others
Handle all escalated phone calls, assist, and troubleshoot all technical issues and phone calls presented by accounts and or employees.
Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
Individually responsible for continued learning in-depth product knowledge, staying current with laboratory and industry product and technology updates.
Ensure the responsible use, safety and care of equipment.
Ensure preventive maintenance requirements are met and that work areas of the department are kept clean.
Participate in company sponsored training and meetings as required.
All other duties as assigned.

Skillset and Abilities Required:
Must be able to read, write, speak and understand English.
Ability to effectively present information to team members and management team.
Ability to work in a fast paced, ever changing work environment.
Must have basic computer skills,
Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork.
Preform quality control measures on all fixed work prior to returning to customer
Must be a results driven individual.
Attention to detail.
Strong professional, ethical and personal integrity.
Read and interpret prescriptions and other required documentation
Ability to effectively communicate technical information.
Must perform duties in an independent manner with minimal direction and supervision.
Ability to listen and assess situations, providing possible solutions and feedback for consideration.

Minimum Education and Experience Required:
Required: High School diploma or equivalent required.
Required: Production and/or Manufacturing experience.
Required: Full contour wax, metal finishing, and soldering
Preferred: 3shape design experience
Preferred: Certified Dental Laboratory Technician (CDT)
Preferred: Customer Service experience

Hours:
Mon-Fri, 8a-5p
Employment Type: Full-Time

Job Tags

Full time,

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