Job Description

Job Title : Senior Salesforce architect

Labor Category: Specialist 2

Location : Baltimore, MD

Job Type : Contract

Duration: 3 years

Work schedule: Normal business hours Monday-Friday

Pay Rate: $65 per hour

Job Description / Justification:

Project Scope:

The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the state’s health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Children’s Health Insurance Program (MCHP).

MHBE seeks up to one (1) Senior Systems Architect (Salesforce) to plan, architect, design, develop, integrate and implement and support Salesforce solutions for the Maryland Health Benefit Exchange (HBX) and other systems.

Roles/Responsibilities:

• Demonstrate thorough knowledge of Salesforce.com architecture, provide innovative solution approaches, and support programming, database development, and application integration efforts.
• Architect, design, develop, implement, and support enterprise solutions in Salesforce.
• Develop technical reference models to include hardware and software standards.
• Provide architecture recommendations for Salesforce implementations and integrations with web application technologies and middleware solutions.
• Lead architecture review of applications and integrations to ensure security compliance.
• Perform periodic reviews of Salesforce applications and integrations to ensure platform standards are met.
• Provide recommendations on usage optimizations and cost reduction strategies for infrastructure and product deployments.
• Collaborate and consult with infrastructure and system operations teams to help automate the end-to-end operations of applications and systems in AWS Cloud.
• Develop standards and codebase to monitor and alert various applications to help ensure performance metrics are met.
• Monitor systems performance, troubleshoot errors, and debug.
• Provide direction and supervision to the IT team members in implementing coding strategies, system development processes, architectural planning, system integration testing, and implementation.
• Demonstrate thorough knowledge of system architecture, provide innovative code development approaches, and support programming, database development, and application integration efforts.
• Provide direction and support for all system testing efforts, including unit testing, load testing, end-to-end testing, validation testing, and user acceptance testing.
• Work with developers to define, build consensus around, and implement enterprise systems and application architectures to ensure performance, scalability, maintainability, extensibility, and application integration with external systems.
• Suggest direction for all system testing efforts, including unit testing, functional testing, end-to-end testing, validation testing, and user acceptance testing.
• Implement enterprise system and application architecture to ensure performance, scalability, maintainability, extensibility, and application integration with external systems.
• Create Packages to deploy code from Sandbox to the Production environment and troubleshoot all issues related to code in Sandbox and the Production environment.
• Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.
• Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Mandatory Skills:

1. A minimum of five (5) years of experience as a Salesforce Systems Architect or as a Salesforce Solutions Expert architecting, designing, and developing or supporting federal or state-based marketplaces or complex health and human services systems.
2. A minimum of five (5) years of experience integrating with PostgreSQL/SQL databases and establishing and supporting data integration solutions.A minimum of five (5) years of experience with integrating Salesforce applications with MongoDB or equivalent.
3. A minimum of four (4) years of experience in Salesforce.com applications development and implementation.
4. A minimum of four (4) years of experience using Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visual Force Page/Components, Test Classes, schedule jobs, batch jobs, and email services.
5. A minimum of three (3) years of experience with Workflow and Approvals, Dashboards, Analytic Snapshots, Custom Objects, Custom Settings, Reports, and Validation rules.
6. A minimum of three (3) years of experience in packaging and deploying applications, deploying meta-data between environments using ANT and change sets.
7. A minimum of five (5) years of experience translating business requirements to technical specifications and working with the development team.
8. A minimum of four (4) years of experience integrating external applications with Salesforce using REST/SOAP.
9. Hands-on experience in Salesforce tools, such as Force.com, IDE, Eclipse IDE Plug-in, Force.com Explorer, Data Loader, and Sublime

Desirable Skills:

1. A minimum of ten (10) years of experience as a Solutions Expert or Senior Salesforce Developer architecting, designing, developing, and/or supporting complex integrated applications.
2. A minimum of five (5) years of experience with Integrated Eligibility, Affordable Care Act, or similar large Health and Human Service enterprise-level systems and applications.
3. A minimum of five (5) years of hands-on troubleshooting skills for Middleware, Network, and Security components.
4. A minimum of five (5) years of experience with developing, enhancing, and supporting integrated Salesforce CRM solutions.
5. A minimum of three (3) years of experience working on Sales Cloud, Service Cloud, Force.com, Chatter, and App-exchange applications.
6. A minimum of three (3) years of experience in a senior technical lead role.
7. Experience designing and implementing AI-driven solutions using Salesforce Einstein or equivalent, preferably around predictive analytics, intelligent automation, or Einstein Discovery, in support of public sector CRM or health and human services initiatives.
8. In-depth understanding of Salesforce.com Partner and Customer communities.
9. Knowledge of AJAX, JavaScript, jQuery, Highcharts, and Web service APIs.
10. Possess Salesforce Architect Certification or equivalent.
11. Experience working with the Project Management Office (PMO) processes, policies, and procedures.

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