Job Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

The Senior Manager, Training Design is pivotal in shaping and maintaining organizational standards, leadership training programs, and instructional design strategies that enhance restaurant performance and crewmember growth. This position is responsible for developing engaging and effective learning for a broad range of audiences, including front-line crewmembers, managers, and those working at our Restaurant Support Office (RSO).

Your Impact and Responsibilities:

• Establish training standards, policies, and operational guidelines to promote consistency, efficiency, and excellence across the organization
• Develop and enforce standardized procedures to support streamlined onboarding, internal service interactions, and decision-making within the RSO
• Design and lead leadership training programs aligned with restaurant business goals, cultivating a high-performing management pipeline and a culture of continuous growth
• Create and deliver engaging training content for all restaurant roles, integrating service best practices and operational efficiency into tailored learning experiences
• Collaborate with stakeholders to ensure training initiatives align with strategic priorities while maintaining quality, accuracy, and sustainable program delivery
• Drive innovation in learning systems and tools, manage project execution, and continuously refine programs through assessment and feedback

Qualifications

• 5+ years’ experience in instructional design or equivalent experience
• Bachelor's degree or equivalent experience
• Highly knowledgeable of instructional design standards, methodologies, and adult learning principles
• Proven experience in designing and implementing leadership training programs
• Excellent communication skills with the ability to convey organizational standards and training concepts clearly, both verbally and in writing
• Strong attention to detail, including editing and proofreading skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), with additional experience in Creative Cloud (InDesign, Photoshop, Illustrator preferred) and Articulate 360 (Storyline, Rise)

Preferred

Qualifications

• 2+ years’ experience in developing and coaching direct reports, fostering growth and accountability

Additional Information

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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