Job Description

Registered Nurse, Phone Triage

The Registered Nurse, Phone Triage for the Access Center reports to the Patient Access Center RN Coordinator. Under general supervision, the RN II provides individualized, goal directed patient care to families and patients at the competent level utilizing the principles and practices of the nursing process; delivers safe and effective care and interacts with other members of the health care team to achieve desired results and outcomes. Functions as a cohesive member of the Call Center team facilitating patient care and treatment through telephone and electronic encounters. The duties include but are not limited to: respond to callers health information inquires (via telephone and internet) and facilitate referrals; provide verbal/printed health information; provide nursing triage for all ages of patients using established guidelines and direct callers to the most appropriate level of care. Demonstrates excellent customer service skills and behaviors.

The In-basket nurse will report to the Ambulatory Service Manager. Under general supervision, this position will support the Orthopedics in-basket workload. Items such as patient advice request, result notes, medication refill requests, prior authorizations, refill errors, and all other items. The RN working to support the clinics in-basket pools, allows them to handle these items for Orthopedics to the top of their licensure.

Additional Job Description:

Required Minimum Training and Education: Licensure as a registered nurse by the South Carolina Board of Nursing or Nursing License Compact. Strong organizational and interpersonal skills. One year of nursing experience required.

Required Licensure, Certifications, Registrations: Current South Carolina RN License or multi-state Nursing License Compact and BLS required.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36" to overhead 25 lbs. Infrequently work in dusty areas and confined/cramped spaces.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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