Job Description

Lyssn.io, Inc. (Lyssn) is the most advanced and established AI for the next generation of behavioral healthcare and human services, supporting training, assessment, automation, and improvement. 

As we continue to grow, we are looking for a strategic and hands-on Head of Product to help lead and shape our product vision, strategy, and execution. This role is critical in driving innovation, aligning product development with customer needs, and ensuring Lyssn remains a leader in AI for behavioral health.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through research) that maximize therapists, counselors, social workers, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, implementation science, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day to day business and you will be working with all of them in this role. 

Inclusion is our mission

Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro, and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone. Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team.

Head of Product - Full Time - Remote

As the Head of Product, you will be responsible for setting the vision and strategic direction of our product offerings. You will lead product development from ideation to execution, working closely with cross-functional teams of AI engineers, human services and healthcare professionals, data scientists, and clinicians to ensure that our AI-driven products are impactful, scalable, and clinically effective. You will ensure that our products adhere to relevant health regulations, data privacy laws, and ethical standards, all while driving innovation that improves access to and outcomes in health and human services. You will report to Lyssn’s CEO, Dave Atkins.

Job Type / Schedule

Full-time employee, 40 hours per week, flexible schedule, remote.

Lyssn, io, Inc. is based in Seattle, WA. The majority of work can be conducted remotely through telecommuting. Travel to in-person Lyssn team meetings is required approximately two to three times a year, and additional travel may be required.

Essential Functions

• Product Strategy & Vision
• Define and drive the product vision, strategy, and roadmap in alignment with company goals.
• Identify market trends, customer pain points, and opportunities for AI-driven innovation in behavioral health and human services.
• Ensure a balance between long-term vision and near-term execution.
• Execution & Delivery
• Lead the product development lifecycle, from ideation and user research to launch and iteration.
• Work closely with engineering and data science teams to define and prioritize product requirements.
• Work with VP of Engineering to ensure high-quality, timely product releases that drive customer value and business impact.
• Customer & Market Insight
• Deeply understand Lyssn’s customers, including human services providers (e.g., child welfare, juvenile justice), behavioral health providers, and organizations.
• Leverage data, user feedback, and behavioral science to inform product decisions.
• Build strong relationships with customers and stakeholders to ensure products align with real-world needs.
• Collaboration & Leadership
• Partner with sales and customer success to support go-to-market strategies and drive adoption.
• Foster a user-centric, data-driven, and collaborative product culture.
• Key contributor who will lead and mentor a growing product team.

Requirements

Candidates are required to demonstrate the following skills

• Experience:
• 5+ years in product management, with at least 2 years leading product teams.
• Experience building AI/ML-powered products, ideally in human services, behavioral health, healthcare, or a related domain.
• Proven track record of shipping impactful B2B SaaS products, preferably with experience in early-stage start-ups building teams and infrastructure.
• Skills & Knowledge:
• Strong strategic, creative thinking with the ability to translate customer needs into scalable product solutions.
• Deep understanding of product analytics, user research, and agile development methodologies.
• Ability to balance technical feasibility, business objectives, and user experience.
• Experience working with engineering teams on AI/ML-based products is a plus.
• Leadership & Communication:
• Exceptional ability to communicate and influence across teams and stakeholders.
• Passion for improving behavioral health through technology.
• Ability to thrive in a fast-moving startup environment.

Salary Range

$110,000-$140,000, based on several factors, such as experience and domain expertise. New Lyssn employees may be granted stock options (subject to board approval).

Benefits

• Insurance
• Medical (Regence Blue Cross)
• Dental (Delta Dental)
• Vision (VSP Vision Care)
• Life/AD&D
• Long Term Disability
• Excepted Benefit Health Reimbursement Arrangement (EBHRA) or Health Savings Account (HSA) 
• Employee assistance program
• 401(k) retirement plan with an Employer Match program
• Paid Leave: vacation, sick, holiday, bereavement, parental leave, jury duty
• Corporate matching charitable giving program
• Internet and Home Office Stipend
• Additional benefits may be discussed during the hiring process

Lyssn is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fair employment practices regarding citizenship.

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