Job Description

SUMMARY/OBJECTIVE:

The Front of House staff member is responsible for assisting patrons, working in the storefront, processing food orders, packaging orders, and maintaining a clean kitchen and store environment.

This work assignment will be at Pizza Box, 1253 Jacklin Road, Milpitas, CA, 95035.

ESSENTIAL FUNCTIONS:

• Greets customers upon entrance and educates customers throughout their experience in the store.
• Assists store patrons in selecting their selections for food, drinks, or other items.
• Process customer orders and record them in the restaurant database.
• Relay customers’ orders to the kitchen staff.
• Ensure all orders are delivered to the customers in a timely manner.
• Accept cash and return the correct change.
• Tally money in the cash drawer at the beginning and end of each work shift.
• Place food orders in the appropriate bags and boxes.
• Respond to customer inquiries, issue receipts, and record customer suggestions.
• Clean and arrange eating, service, and kitchen spaces.
• Help kitchen staff when needed.
• Responsible for achieving store goals as directed by the Shift Supervisor.
• Follows all company policies, food safety standards, and kitchen procedures.
• Maintains strong communication skills and positive energy.
• Assists other team members during high-volume time periods.
• Ensures customer satisfaction with all aspects of their experience with the store.
• Handles customer complaints and concerns appropriately and brings them to the Shift Supervisor’s attention when necessary.
• Responsible for following all set up and closing protocols.
• Ensures that the store always looks clean and inviting.
• Performs other related duties as assigned.

POSITION REQUIREMENTS:

• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Food Handler Card required.

EDUCATION AND EXPERIENCE:

• High school diploma preferred.
• Restaurant experience preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must continually demonstrate ongoing sustained ability to perform these physical demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit, stand, walk, use hands and fingers, handle or feel, reach
• with hands and arms, twist and turn body.
• Ability to traverse all parts of the store quickly.
• Must be able to lift 25 pounds at times.
• This position does require the ability to perform under stressful conditions and high-volume demands.

EEOC & CRD STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, genetic information, disability status, protected military or veteran status or any other characteristic protected by law.

With our roots in the Bay Area, DFE was born with a mission to save food culture. At DFE, we believe food is what drives our society. Good food has always been center table at any amazing event and we are here to make sure this continues to happen in our communities. Food is the key to happiness.
If you are passionate about creating exceptional dining experiences and thrive in a fast-paced and dynamic environment, we invite you to join our team!

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