The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Fraud Prevention and Investigations Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting and monitoring of fraud detection alerting systems covering multiple payment channels. The Investigator is also responsible for investigating and processing Regulation E Claims (ACH / Debit Card Disputes). This position requires the ability to make impactful decisions in a fast-paced environment and team members are empowered to apply professional judgement while analyzing cases, daily. Fraud Investigators are expected to cross train on all department functions. Responsibilities include: thorough understanding and demonstrated execution of best practices associated with conducting basic to complex fraud investigations including knowledge on recovering funds due to fraudulent acts; basic understanding of all regulatory requirements associated with fraud investigations, such as Bank Secrecy Act, UCC, Regulation CC, Regulation E, and Gram-Leach-Bliley; experience with cryptocurrency (digital assets) fraud investigations preferred; experience with SBA/PPP loan reviews preferred; demonstrated professionalism and self-confidence to independently and successfully conduct informational and/or admission-seeking interviews with victims, witnesses and/or fraud suspects; ability to recognize and act upon the importance of balancing risk and customer experience; strong ability to multi-task while also staying adaptive and flexible to constant changes that impact the fraud industry; ability to recognize and triage fraud situations; proven communication skills and self-confidence to proactively contact and interact with potential fraud victims or suspects, other financial institutions, and law enforcement as part of the process to validate high risk financial activity; identify deficiencies in internal controls, policies and procedures, and recommend changes to prevent future frauds and mitigate risks; prepare and file accurate and timely suspicious activity reports; assist with recovering funds directly through other financial institutions and/or law enforcement agencies; participates in special projects and performs other duties as directed by management. Leadership responsibilities include influencing positive change throughout the organization through effective communication of significant issues; setting positive example by participating in continuous education activities in the form of conferences, seminars, training, etc. to remain current on evolving fraud trends; embracing new bank ventures and assisting in developing fraud risks and possible mitigants around new ventures. Analytics responsibilities include ability to use several systems and Microsoft Excel to analyze fraudulent account activities and fraudulent patterns; identify through fraud case analysis opportunities to enhance internal policies, procedures and controls within the enterprise; utilize several tools and systems cross functionally to identify, investigate and mitigate fraud. Technical writing responsibilities include ability to draft complete, yet concise case reports to fulfill departmental and regulatory requirements. Minimum 3 years of experience in field of fraud investigation, preferably in financial services industry. Thorough knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting. Possess/project self-confidence with excellent verbal/written communication and inter-personal skills. Technology skills include proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook) and knowledge of core and ancillary banking systems.
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