Job Description

Who We Are: Great Northern Equipment Distributing, Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware, lawn & garden, rental, agriculture and power equipment industries. We continue to strategically partner ourselves with quality products, and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983, our goal has always been to understand our customer's business and develop a complete product and support solution that delivers exactly what you need. Why Choose GNE? We provide an industry leading benefits package to cover healthcare, retirement, and wellness programs to help you be your best self financially and physically. On top of that, we have:

• Competitive Pay: $23-$25/hr, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Paid time off
• Parental leave
• Holiday pay
• Referral bonus
• Employee Discounts
• Employee Assistance Program
• 401K with employer match
• Excellent work/life balance
• Opportunity for internal growth and employee advancement

Basic Function: The eCommerce Sales Specialist is responsible for providing an effective and satisfying customer experience by delivering high-quality customer service and supporting the online presence across various eCommerce and marketplace platforms. In addition, this individual must be detail-oriented and motivated to manage and improve ongoing content delivery and product enhancements. Essential Functions:

• Provides exceptional service to customers and partners, assisting with product and order inquiries, and returns.
• Collaborates with key internal personnel as well as internet and marketplace partners to post products on their sites.
• Performs ongoing item maintenance and content enhancement on a multitude of ecommerce sites. Regularly enhances listings with improved images.
• Maintains EDI and/or customer portals of major national ecommerce sites.
• Reviews, processes, and accurately completes order entry tasks into web-based ERP.
• Collects and maintains product data information and reports on active listings.
• Assists in researching the eCommerce sales market, including new customers, products or related.
• Monitors and tracks customer feedback and service data.
• Assists with analyzing sales performance metrics.
• Provides input and insight into competitor products, pricing, etc.
• Keeps supervisor informed of important developments, potential problems, and all related information necessary for effective management.
• Performs related work as apparent or assigned.
• Attends training as directed by GNE.

Qualifications and Experience: Required

• High school diploma or equivalent.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of customers, Company personnel and others.
• Knowledge of and experience with distribution & ecommerce sales.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Proficient typing skills; must be able to accurately perform order entry tasks.
• Experience with Microsoft Office, including Microsoft Excel.
• Strong analytical and organizational skills.

Preferred

• At least 1 year of data entry or related sales experience.
• Post secondary education and/or training in marketing, sales, or closely related field.
• Business to business sales and/or customer service experience.

Job Tags

Full time, Work at office,

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