Job Description

We're looking for an Ecommerce Operations Manager to lead the day-to-day operations of our ecommerce platform, support the implementation of new products and ensure that all connected tools and systems work together to deliver consistent, high-quality experience. You'll work cross-functionally with marketing, IT, customer experience, logistics and manufacturing sites to ensure our e-commerce platform and its integrations operate effectively. Will be expected to help build out all ecommerce capabilities including developing tools to ensure on time deliveries to the end customer. Demonstrates an analytical approach, and leverages data and metrics to refine processes and controls.

 
This role is ideal for someone who thrives in a fast-paced environment, is naturally curious and finds satisfaction in solving problems and connecting the dots across systems and processes.

 

  How You Will Make an Impact

• Own the daily operations of our ecommerce process. (Epicor, Customer Ecommerce Portals), ensuring stability, speed, and seamless functionality across the customer journey.
• Partner with Customer Experience to identify and resolve site-related issues, while proactively finding and fixing friction points in the customer journey.
• Monitor and maintain accurate product data and inventory across systems (TBD) and outbound channels (email, ads, marketplaces).
• Lead QA for new features, ensuring they meet design expectations and deliver a polished, on-brand experience.

Experience and Skills You'll Need to Have

• Bachelor of Arts (BA), or Bachelor of Science (BS), or Bachelor of Business Administration (BBA) with emphasis in Marketing preferred, or equivalent work experience (4-6+ years in ecommerce operations or site management)
• Familiarity with ecommerce integrations that elevate the customer experience-personalization, returns, fit tools, user-generated content, etc.
• Detail-oriented with strong project management and communication skills-able to keep cross-functional partners aligned and informed.
• Ability to lead a workforce, and interface with company leadership and present metrics and status of ecommerce business
• A curious, proactive attitude and the ability to thrive in a fast-paced, growth-oriented environment.

Core Responsibilities 

• Ensure customer orders are fulfilled in a timely, precise manner and in accordance with customer requirements 
• Assemble new business sample kits and efficiently organize sample materials in the warehouse space. 
• Maintain eCommerce customer relationships by helping to process client quotations and transactions. 
• Manage external carriers including assisting with pick up appointments, coordinating product movement with logistics and operations, and interfacing with customer software as needed to ensure proper fulfillment
• Negotiate freight rates as needed, and identify ways to reduce costs in materials or fulfillment practices
• Quote and create pricing for any new products, assist in the packaging design / standup to minimize breakage 
• Contribute to the implementation of systems for increasing eCommerce customer retention alongside other Client Services Team members. 
• Manage vendor samples by informing key stakeholders of their receipt and ensuring it is documented. 
• Assist the Marketing and Sales Team with special requests (i.e. expedited orders, sample requests, etc.) 
• Interface with all departments with a heavy emphasis on operations and commercial. 
• Stand up processes to support business growth and customer requirements to ensure a successful ecommerce program within Tarter
• Maintain a safe, clean, and organized warehouse environment. 

Our Ideal Candidate is: 

• Highly Organized: Excellent prioritization skills and detail oriented 
• Communicative: Excellent interpersonal skills, with strong written/verbal communication skills Technologically 
• Intellectually Curious: Demonstrates an ability to create and improve processes. Strong desire to build new functionalities
• Savvy: Able to leverage computer software to more effectively complete assigned tasks 
• Driven: Takes personal pride in work quality and individual growth 

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