JOB REQUIREMENTS: Our client is looking for a Desktop Support Technician
to serve as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. The critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. Tasks Provide daily support for PC hardware and enterprise applications. Participate in installing, configuring, and main Install and troubleshoot peripherals for users. Aid in troubleshooting smartphones and others Asks appropriate probing questions to gather Documents, tracks and monitors client incident and accurate resolution. Sets client expectations when opening and as executed on time in accordance with service I Prioritizes and escalates support incidents and documented guidelines. Makes recommendations to better assist end operating procedures. Acquires and maintains current knowledge of new technologies/applications being introduced in order to provide technically accurate solutions to clients. Assists in special projects as needed. Knowledge, Skills and Abilities Required: Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Teamwork- Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others\' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone\'s efforts to succeed; recognizes accomplishments of other team members. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Communication - Demonstrates effective communication and achieves smooth handoffs. excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. NOTE: Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate\'s own expense. This is a 100% onsite position. Location: Wauwatosa, WI (On-site) Contract: 1 year \*\** OTHER EXPERIENCE AND QUALIFICATIONS: Skills Required: 6 mo. - 5 years in the following: Experience in Desktop support Experience Deploying devices Experience working on the fly device repairs. Associate\'s degree ina related field. Skills Desired A plus to have: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications Knowledge of ITIL practices A+ Certification \*\** APPLICATION INSTRUCTIONS: E-Mail a Rsum: jobs@iodatasphere.com Other: Please submit your resume to jobs@iodatasphere.com with \"Desktop Support Technician(10187WI)\" in the subject line....Were hiring Entry-Level Customer Service Representatives to join our mission-driven team, helping bring nonprofit campaigns to life... ...professionalism Who Were Looking For: No prior experience required paid training and mentorship provided Strong communication,...
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