Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The Change and Release Manager is responsible for overseeing the planning, coordination, and execution of change and release management processes to ensure seamless delivery with minimal risk. This role requires strong communication skills to collaborate with cross-functional teams, provide clear updates to stakeholders, and drive process improvements. The position focuses on maintaining system stability, enhancing efficiency, and delivering metrics-driven insights to support organizational goals.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

• Manages coordination of delivery and dependencies across multiple teams.

• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline.

• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule.

• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements.

• Supports resource planning for delivery and execution.

• Ensures adherence with Enterprise Change Management standards.

Required Qualifications:

• 10+ Years of experience change and release management processes, aligned with ITIL best practices.

• Proficiency in tools like ServiceNow, Jira, and similar platforms for managing workflows. 

• Familiarity with Agile, DevOps, CI/CD pipelines, and risk mitigation strategies. 

• Strong verbal and written communication skills to simplify complex information for diverse audiences. 

• Expertise in facilitating meetings, creating reports, and delivering presentations to stakeholders and leadership. 

• Skilled in conflict resolution and aligning priorities across teams. 

• Proven ability to lead cross-functional teams and foster collaboration. 

• Strong interpersonal skills to build trust and drive process improvements. 

• Exceptional organizational skills to manage multiple priorities effectively. 

• Analytical mindset to interpret metrics, identify risks, and recommend improvements.  

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Agile Practices

• Architecture

• Data Management

• Solution Design

• Technical Strategy Development

Minimum Education Requirement : Bachelor’s degree or equivalent work experience.

Shift:

Hours Per Week: 

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