Job Description

Launch Your Career in Tech as a Customer Success Manager in Austin, TX

SV Academy is partnering with a high-growth, mission-driven EdTech company that’s reimagining how students engage with classroom learning. Backed by world-class investors and used by thousands of learners each day, this team is building a platform that blends the best of education and entertainment.

We are hiring a detail-oriented, systems-minded Customer Success Manager to help scale operations and support experience. If you're energized by building structure, improving customer journeys, and making internal systems stronger, this is the role for you.

About SV Academy

SV Academy helps emerging professionals break into high-growth careers in tech. Our Residency program combines world-class training, coaching, and direct job placement at top-tier companies.

When you join SV Academy, you get:
- Two weeks of live, expert-led virtual training
- A full-time role with one of our employer partners
- 90 days of hands-on coaching and mentorship- A community of high-achieving peers and alumni

About the Customer Success Manager Role

As a Customer Success Manager, you’ll play a critical role in building scalable support systems that ensure an excellent partner and user experience. You’ll work cross-functionally with Support, Product, Sales, and Customer Success teams to improve visibility, automation, and coordination.

This is an ideal role for someone who loves operational problem-solving, is comfortable with light technical tasks, and enjoys owning systems that drive meaningful outcomes.

What You’ll Be Doing

• Optimize and maintain the support infrastructure (Intercom), tagging systems, and automation flows
• Manage self-service materials and user education resources to increase efficiency and customer satisfaction
• Monitor CSAT trends and escalate issues while documenting resolutions and patterns
• Own and improve key internal processes using Notion, Slack, and other tools
• Manage a small team of support interns, ensuring optimal scheduling and coverage
• Contribute to continuous process improvement across the customer journey
• Work closely with cross-functional teams to drive proactive communication and partner success

What We’re Looking For

• 3+ years of experience in customer success, operations, technical support, or product operations
• Strong communication skills (written and verbal)
• Comfort with light technical tasks (e.g. tagging logic, basic SQL, system audits)
• A proactive, independent mindset with a collaborative team-first attitude
• Passion for education, equity, and the mission of expanding access to quality learning
• Startup experience is a bonus, but not required

You’ll Thrive in This Role If You Are:

• Process-Oriented: You enjoy finding the gaps, documenting solutions, and making things run smoother
• Detail-Obsessed: You’re the type of person who triple-checks tagging logic or escalation flows
• Empathetic & Calm Under Pressure: You understand customer pain points and can communicate with clarity and care
• Growth-Minded: You actively seek feedback, iterate quickly, and never stop learning

Ready to Get Started?

If you’re excited about building a meaningful career in tech and want to help reshape the future of learning while you’re at it, apply now to launch your journey with SV Academy.

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