Customer Success Manager Job at RLDatix, Lehi, UT

eFdsQXVuM2tVa0lDdDFhZElnY0JtaHRUTUE9PQ==
  • RLDatix
  • Lehi, UT

Job Description

Customer Success Manager | Customer Success | USA (Local to Office)| Hybrid 

 

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

 

We’re searching for a Customer Success Manager who is local to one of our offices (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) to join our Customer Success (CS) team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention. 

 

This is an exciting time to join RLDatix as we are building the CS function. We're looking for individuals who like the challenge of building and transforming. The day one focus for this role will be working alongside the Relationship Management team to learn renewals and support the transition to the CS team. Since the CS Team is still building, reporting lines may roll up to Relationship Management in the interim, as we are also actively recruiting for the leader of the Customer Success team. 

 

How You’ll Spend Your Time 

  • Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix

  • Develop and manage success plans using objective data, in collaboration with the account team. 

  • Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions. 

  • Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes. 

  • Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions. 

  • Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment. 

 

 

What Kind of Things We’re Most Interested in You Having 

  • 3+ years of experience in a Customer Success role within a SaaS company 

  • Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS. 

  • In-depth knowledge on how to leverage data to drive customer insights and business decisions. 

  • Ability to commute to a local office (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) 2-3 days per week 

  • Sincere interest in building long-term relationships with customers 

  • A knack for working collaboratively within a fast-paced, evolving team 

 

 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. 

 

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. 

 

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com . 

 

 

 

Job Tags

Full time, Interim role, Work at office, Local area, Worldwide, 2 days per week, 3 days per week,

Similar Jobs

Top Candidate Search Group

Territory Account Manager - Audiology Job at Top Candidate Search Group

 ...AI - Devices change the day to day lives of patients Description : Call into Audiologists, ENT's and Hearing Instrument dispensaries Focus on cultivating new & existing business within the region, managing your time effectively by focusing on the right accounts... 

Actalent

Nuclear Engineer Job at Actalent

Job Title: Nuclear Reactor ManagerWe currently have an exciting opportunity for a Manager in our Group to lead programs related to nuclear reactor and related technology development. This position will report to the Vice President of Nuclear Technologies. This incumbent... 

The UPS Store #0318, #6132, #5901

Full Time Admin Associate - Notary Required Job at The UPS Store #0318, #6132, #5901

 ...California. This position is responsible for providing administrative and operational support to the day-to-day operations of the store. Notary is required and/or Live Scan.Compensation & BenefitsThe Full-Time Administrative Associate will receive an hourly wage of $20-$... 

Carter Lumber

Box Truck Driver Job at Carter Lumber

If you are a hard-working individual who enjoys the customer service and energy of being a delivery driver, Holmes Lumber (a division of Carter Lumber) should be your career destination! Our customers have many options when buying building materials. They come to us because...

Air Methods

Helicopter Pilot Job at Air Methods

 ...Methods seeks exceptional pilots to partner with us to serve our communities. We are committed to providing air medical transport resources...  ...'s cultural richness is evident in its numerous theaters, art galleries, and music venues, showcasing a diverse range of talents...