Job Summary
Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.
**Essential Duties and Responsibilities**
- Recruit, hire, train, schedule, and supervise team members.
- Oversee member service to ensure all team members provide a great customer service experience at all times.
- Be highly involved in all front desk-related tasks: greeting and welcoming members, conducting gym tours, addressing member service issues and questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coach and counsel team members to help achieve company standards.
- Ensure prompt opening and closing of the gym.
- Ensure staff are aware of and trained on all current marketing promotions.
- Complete manager portion of onboarding in Paycom for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensure that self and team members implement and adhere to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
**Essential Behavior Requirements**
- **Customer Service:** Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
- **Listening:** Actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
- **Problem Solving:** Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- **Diplomacy:** Demonstrates tact and skill in all interactions while using appropriate behavior and language.
- **Communication:** Maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.
**Minimum Qualifications**
- Honesty and good work ethic.
- At least 1 year of equivalent managerial experience.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
**Physical Demands**
- Standing and walking at least 75% of the shift.
- Talking in person or on the phone at least 75% of the shift.
- Must be able to lift up to 50 lbs. less than 30% of the time.
**Benefits**
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
No matter what you’re looking for in a gym, we’ve got a membership option made for you. All Planet Fitness members enjoy unlimited access to their home club and the support of our friendly, knowledgeable staff anytime you need it. PF Black Card® members receive additional benefits, including the ability to bring a guest for free and access to any of our 2,500+ PF locations.
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